Customer Assistance Module of GoKickSales features employee support, sales automation, marketing automation, customer support, mobile CRM, CRM portal and more. It offers complete assistance for help desk. You can enhance your support staff productivity, heighten customer satisfaction and diminish support expenses with GoKickSales. in addition, manage employee IT assets, non IT assets and support inquiries with GoKickSales. It works like an employee helpdesk solution and assists you in addressing and managing IT & non IT assets.
This module aids you in managing customer support cases or tasks from submission to resolution. You also get the freedom to configure the workflow which is supportive to match support procedure. You can keep track of progress of every task or case to know where they stand and make sure that no case can slip through the cracks. Customers will receive automatic notification when their case is solved or closed. You will receive built-in reports that assist you in measuring efficiency. Customer support can greatly enhance your productivity with few steps, less data and effective scrolling and navigation system.
Only company will support all kind of customization's to fit-in your business sales process